Jewellery Palace Shipping Policy

Shipping Information

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We offer shipping options with multiple courier.

The shipping courier is chosen depending on different factors:Where you live,the size and type of the package, expected delivery time, domestic, international,etc. We work with FedEx, UPS, USPS, DHL and Trinidadian couriers to ship your orders. All shipments are fully insured. 

FREE Pickup in Trinidad

We offer free pickup options in Trinidad.

Trinidadian customers do not pay to have the item shipped to their country. We will ship your item to Trinidad. You can pickup your order at Anand's in C3 Shopping Centre. They will call you once your order is available for pickup. This is a free option and there is no charge for the pickup option. You can call Anand's at 868-299-2900 for more information about picking up your order.

Tracking Number

When your order has been processed, you will get a confirmation message.Once shipped we will provide you with a tracking number for your package. We will also keep you updated via Email or Sms messages. You can always contact us if you need help tracking your order. For our Trini customers who choose the pickup option you will be updated about your order by Anand's.

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Cost of Shipping

Shipping cost is calculated during the checkout process. Free shipping is available once certain requirements are met( eg. on orders over $250.00 ). You can also look out for Free Shipping discount codes on our website and social media platforms. For our exact rates visit our Shipping Rates page. For our Trini customers who choose the pickup option you will not have to pay for the cost of shipping.

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Customs and Duties

All International orders are subject to Customs and Duties. You will be responsible for these charges since each country has its own regulations about import charges. See the table below for Trinidad Customs and Duties rates for certain items.

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You are required to pay the Customs to your country.

We provide all the official receipt documents needed for Customs to process your package. The cost will be determined by Custom Officers of your country. We do not have any control over Customs and Duties of a country. Please contact your local tax office to find out more about your Import taxes. See the rates of Trinidad and Tobago Customs Duties below.

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International Shipments

Our products are stored in the United States of America. Shipments outside USA are considered an International shipment and will be subject to the applicable Customs, Duties and Taxes. Examples of international destinations include Canada and Trinidad and Tobago. See an example of the Customs Duties rates for Trinidad below.

Damages can happen in shipping. We urge you to inspect your package before signing for it. If you notice any damages on the shipping package, you should bring it to the attention of the courier immediately. If you received your order damaged, please contact the courier office to file a claim. Please save all packaging material and damaged goods when filing a claim has become necessary. We always pay to have your packages fully insured with the courier company. Jewellery Palace is not liable for any products damaged or lost during shipping, however we would like to know of any issues. We work with only highly reputable companies and in the unlikely event of an issue we will definitely work to make it right.

This table shows the Customs and Duties charged in Trinidad and Tobago on certain items. Jewellery has 30% Duty and 12.5% VAT. ( rates as of July 2020 )